![Download Download](/uploads/1/1/9/5/119524112/841168490.jpg)
- Not enough available storage space on your device
- Downloading the update takes a long time
- Unable to reach the update server
- The update doesn't complete
HelloCustomer Lets try deleting your software update preference file. Click on the picture of a face all the way on the left-hand side of your dock. This will bring up your home folder. Go into a folder called Library and then another folder called Preferences. Delete the file called com.apple.SoftwareUpdate.plist Try software update again.
If there's not enough space to update
I want to download apps in the Mac App Store and the apps won't start to download. As you can see in the pictures below, the spinner starts spinning but nothing gets downloaded, the download simply doesn't start. I am logged in with my account. I tried logging out of the App Store and logging in again, restarting the Mac etc, nothing helped. You don't have to manually update macOS every time a new one launches. You can turn on automatic updates and it will download in the background. Click on the Apple icon in the upper left corner of your Mac's screen. Select System Preferences from the drop-down menu.
If there isn't enough space to download and install an update, the software on your device will try to make space. It will remove only app data that it can download again and doesn't remove or relocate any of your data. If your device still doesn't have enough space, you can use your computer to update your device.
If you can't connect your device to your computer, you can make room for the update by removing content and apps on your device that you don't use. Go to Settings > General > [Device name] Storage.
Learn more about the space your apps and content use.
If the download takes a long time
You need an Internet connection to update your device. The time it takes to download the update varies according to the size of the update and your Internet speed. You can use your device normally while downloading the update, and your device will notify you when you can install it. To improve the speed of the download, avoid downloading other content and use a Wi-Fi network if you can.
If you can’t reach the update server or can’t verify the update
If you try to update your device, you might see one of these messages:
'Unable to Check for Update. An error occurred while checking for a software update.'
'Unable to Verify Update. [Software] failed verification because you are no longer connected to the Internet.'
Try updating your device again using the same network. If you still see one of these messages, try updating your device using another network or update your device with your computer. If the issue happens again after trying to update with multiple networks, remove the update.
Learn more about iOS and iPadOS updates.
If the update doesn't complete
If you're installing the update, the progress bar might appear to move slowly. The time an update takes depends on the size of the update and the number of files on your device.
When you're updating over the air, keep your device connected to a power source. If your device runs out of power, connect it to a power source and turn on the device to let the update or restore complete.
Learn what to do if your device appears frozen or won't start.
Remove and download the update again
If you still can't install the latest version of iOS or iPadOS, try downloading the update again:
My Mac Doesn't Update Software
- Go to Settings > General > [Device name] Storage.
- Find the update in the list of apps.
- Tap the update, then tap Delete Update.
- Go to Settings > General > Software Update and download the latest update.
My Macbook Won't Update
If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with your computer using Finder or iTunes.